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Auto-resolve tickets
03 / 89
ENG-2847
In ProgressUrgentSsarahKian

Auto-resolve support tickets

Classify inbound tickets and resolve them automatically when Kian's confidence exceeds 0.85 instead of routing everything to human agents.

Activity

V
Vallit created the issue via Slack on behalf of sarah · 2min ago
T
Triage Intelligence labeled Support and Automation · 2min ago
S
sarah4 min ago

Everything routes to agents manually — impossible to scale during peak hours.

J
jorijust now

@Kian can you take a stab at this?

jori connected Kian · just now

K
Kianjust now

Examining issue ENG-2847

K
Kian moved from Todo and In Progress · just now
Confidence score 0.91 and exceeds threshold · just now
1.0Intake

Make product operations self-driving

Turn conversations and customer feedback into actionable issues that are routed, labeled, and prioritized for the right team.

Thread in #feedback
vehicle_state sync every time...
A
andreas12:43 PM

Feels like we could render sooner and load the rest in the background. Probably also worth tracking startup timing so we know how often this happens!

K
karri12:46 PM

@Kian create urgent issues and assign to me

Kian created 2 issues from this thread
Todo73
In Progress3
ENG-2704

Track iOS startup performance

Analytics
ENG-2703

Faster app launch

Performance
ENG-606

Remove UI inconsistencies

BugDesign
2.0Plan

Define the product direction

Plan and navigate from idea to launch. Align your team with product initiatives, strategic roadmaps, and clear, up-to-date PRDs.

Initiatives
Core Product
99
Infra stability
28
Autonomous systems
16
Mobile apps
8
APAC Expansion
21
🇯🇵Japan Launch
12
👥Customer-driven priorities
9
MAR
APR
MAY
JUN
JUL
AUG
SEP
UI Refresh
Core screens
Polish
Split fares
Internal
Public Beta
Autonomy status clarity
Alpha
3.0Diffs

Review PRs and agent output

Understand code changes at a glance with structural diffs for human and agent output. Review, discuss, and merge — all within your dashboard.

kian-app/src/screens/Home/HomeScreen.tsx+2−3
1
import React from 'react'
2
import { View, ActivityIndicator } from 'react-native'
3
import { useVehicleState } from '@hooks/useVehicleState'
4
import { Dashboard } from '@components/Dashboard'
5
6
export const HomeScreen = () => {
7
  const { vehicleState, isFullySynced } = useVehicleState()
8
9
  if (!isFullySynced) {
10
    return <ActivityIndicator size="large" />
11
  }
12
13
  return (
14
    <View>
15
      <Dashboard state={vehicleState} />
16
    </View>
17
  )
18
}
1
import React from 'react'
2
import { View, ActivityIndicator } from 'react-native'
+3
import { useVehicleState, SyncStatus } from '@hooks/useVehicleState'
4
import { Dashboard } from '@components/Dashboard'
5
6
export const HomeScreen = () => {
+7
  const { vehicleState, syncStatus } = useVehicleState()
8
+9
  if (syncStatus === SyncStatus.PENDING) {
10
    return <ActivityIndicator size="large" />
11
  }
12
13
  return (
14
    <View>
+15
      <Dashboard state={vehicleState} syncStatus={syncStatus} />
16
    </View>
17
  )
18
}
MergedRender UI before vehicle state sync
masterkian/ENG-2703-render-sync-9214
Why Kian

Automation that actually works

No drag-and-drop builders. No endless configuration. Just AI systems that understand your business.

Kian — Support
Acme Corp
J
K

Intelligent Support

Real-time answers from your knowledge base. 24/7 availability with instant response times.

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Support RoutingActive
Received
Processing
Routed
Done
Ticket #2847 classified
0.3s
Routing to billing team
0.1s
Drafting response...

Workflow Automation

Executes complex multi-step actions across your entire stack.

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S
Slack
G
Google
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Notion
H
HubSpot
J
Jira
Z
Zapier

Deep Integrations

Works with Slack, Google, Notion, HubSpot, and your internal APIs.

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Review Required
2m ago
AI

Confidence: 65%

Pricing tier change request. Needs human verification.

Human-in-the-Loop

Seamless escalation to human verification when confidence is low.

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vallit deploy — production
$ vallit deploy --env production
Building production bundle...
Running health checks...
Deployment successful

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Use Cases

Built for real business problems

See how Kian transforms your daily operations.

Manual support doesn't scale

  • Agents spend 70% of time on repetitive questions
  • Response times spike during peak hours
  • Knowledge scattered across 5+ tools

Kian handles it

Avg response
1.2s
Auto-resolved
87%
C
What's the status of my order #4821?
K
Order #4821 shipped yesterday via DHL. Tracking: DE4821...7F. Estimated delivery: March 18.
1.2s
See full case study
How It Works

Kian in 60 seconds

From message to completed action — end-to-end, no human in the loop.

kian · agent session
running

[2026-03-26 22:23:49] Kian agent initialized

Received inbound message via Slack
Classifying intent → support_request
Querying knowledge base (4 docs)
Fetching account context from CRM
Confidence: 0.93 threshold: 0.85
Generating verified response...
Response sent (1.2s total)
Ticket marked resolved · ENG-2847
Awaiting next task...
1

Input

2

Context

3

Action

4

Result

Tasks automated

47

+12%

Avg response

1.2s

-340ms

Conversations

12

+3
Inbox
Today

Ticket ENG-2847 resolved

Resolved

Acme Corp · 1.4s

Meeting scheduled with Sarah Chen

Scheduled

Tomorrow · 2:00 PM · Meet

Invoice email triaged → Finance

Routed

billing@acme.io · Categorized

Automation Rate
94%
Showing 3 of 47 resolved today
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